Issue
If you are running macOS 10.15 or later, you must grant access to the new Screen Recording Permission in order to share your screen during an automated proctoring session. If this setting is not enabled, you will not be able to continue past the screensharing step of Automated Proctoring.
This is a macOS/Apple security setting, we apologize, but we do not have control over this setting. Please follow the steps below if you have issues sharing your screen.
Resolution
How to enable screen sharing
- Open System Settings
- Click the Security and Privacy icon
- Choose the Screen & System Audio Recording option in the sidebar.
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Locate Google Chrome and remove it by clicking the minus (-) button.
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Add Google Chrome back by clicking the plus (+) button and selecting it from the Applications folder.
- . When prompted, relaunch Chrome
- Open Google Chrome and navigate back to SmarterProctoring to start the check-in process again.