Starting with macOS Mojave (10.14), Apple added security features specifically targeted at controlling which applications have access to your Mac's built in camera and microphone. If you are using a Mac running macOS 10.14 and later and you encounter an issue where Chrome can't get access to your camera or microphone, please complete the following steps to troubleshoot this issue.
Camera and microphone access has been granted to SmarterProctoring within Chrome but the "Whoops!" error is still present.
Steps to follow
- Open System Preferences by clicking on the Apple Menu located in the upper left hand side of your screen and select System Preferences.
- Click the Security and Privacy icon
- Click the Privacy tab along the top of the Security & Privacy preference pane. Then choose the Camera option in the left hand sidebar.
- Within the Camera section, make sure Google Chrome has been granted access to the camera by ensuring that the corresponding checkbox has been clicked. You may need to click the unlock icon in the bottom left corner in order to check Google Chrome.
- Underneath the Camera section you will find a section called Microphone. Make sure that Google Chrome is checked in the same way as in the Camera section.
- Close System Preferences, return to Google Chrome, and refresh the tab containing SmarterProctoring. Chrome will now have access to your camera and you can continue with the onboarding process.