Issue
You need to redo your Room Scan or ID verification or you are unable to navigate back to a previous ID verification or Room Scan step and you want to correct an error or redo either of those steps.
Resolution
If you find you need to redo your ID Verification or room scan, there is a Retake button available as long as you have not moved on to the next step.
As long as you have not completed onboarding and proceeded past the All Set page to enter the exam, you can close the active tab or stop your proctoring session and restart the onboarding procedure for your current exam.
If your exam has already started, do NOT close your exam window as your active session will now count as an exam attempt. Once you complete the onboarding process and receive the All Set message, you can audibly explain the reason, present your ID, and or do your room scan. Your instructor will hear your explanation upon review of the proctored video and see the proper ID/room scan that you performed during this time.
If you have any additional questions please email our 24x7 support team at support@smarterservices.com or connect with us live by the 
button at the bottom of the SmarterProctoring dashboard.