The automated proctoring system will need access to your camera and microphone in order to properly run the session. In some cases, your browser or operating system may be set to block access to the camera and microphone. Alternatively, another program on your computer may currently have access to your camera which will prevent Google Chrome from taking control of it. The following steps will assist you with updating your permissions which will allow the system to access the required hardware if an error does occur.
Failed Permission Check
When attempting to start your exam, the following screen will show if the automated system cannot properly gain access to your camera and/or microphone.
Click the blue Enable Permissions button and you should see the message below that all permissions have been enabled.
Granting Access within Windows or macOS
If granting access in Chrome doesn't resolve the problem or if access was already granted, please proceed to the following steps to make sure that your operating system has allowed Chrome access to the camera.
Steps to follow
- If you have a Mac with macOS 10.14 or later follow the steps in the guide here.
- If you have a PC running Windows 10 follow the steps in the guide here.
If the troubleshooting steps listed above have not resolved the issue please reach out to our support team by emailing firstname.lastname@example.org or clicking on the icon at the bottom of your screen.